FAQ

DELIVERY & SHIPPING

WHEN WILL MY ART ARRIVE?

You can estimate 5-10 working days for you KAMI poster to arrive from date of purchase.

HOW MUCH WILL SHIPPING COST?

Shipping fees vary based on the quantity you've ordered. Purchase orders above 600 in value include free shipping. Orders below 600 will have a XX shipping cost. All prices include VAT if you are visiting the site from a country within the European Union. Please note that local customs and import taxes may apply if shopping from a location outside of the EU.

RETURNS

Please contact us before returning any products at help@kamidepartment.com

KAMI has a 30-day return policy from the day you received the order.
Products are to be returned in good condition and in its original undamaged box /packeging
The Customer pay for the return costs. When return goods are received at KAMI according to the above criteria,

we will refund the value of your order within 14 working days. You will recive a notificatian from KAMI when the order has arrived.


DAMAGED PRODUCTS /PARCELS

If your KAMI poster was damaged upon arrival, send an email to hello@kamidepartment.com and we`ll start the process of replacing the damaged goods.

We appreciate pictures of the damage product/packaging.


PAYMENT OPTIONS

We accept all major international credit cards.

We do not offer invoice payment.


CAN I CANCEL MY ORDER?

To cancel an order that has not yet shipped, have your order number available and contact our Customer Support team at help@kamidepartment.com

We are unable to process cancellations after you have recived shipping confirmation.


ADDITIONAL ORDERS

We are unable to add additional items to existing orders or substitute individual items.

You will need to place an additional order or cancel your existing order and then place a new one.


PRODUCT

KAMI uses 200g uncoated premium matte paper for all posters. The paper is environmentally certified (The Swan eco-label).

The printing tequniques and ink are all selected to make a hight quality, durable posters as environmentally friendly as possible.


PRIVACY

KAMI department is committed to processing your personal information with care and we collect and store only the personal information necessary to fulfill our obligations under the agreement with you.

In order to send you the KAMI posters we rely on your name and address. In order to effectively contact you regarding the order, we need your phone number and your e-mail address. 

In accordance with International law, we are required to keep accounting information, including issued order confirmations, invoices and credit notes. We also need this information for a possible complaint. 

All personal information you have provided is treated confidentially and will not in any event be disclosed to third parties. 

When paying by card, the transaction will be handled by our payment partner for safe and prompt processing. Debit and credit card information is never saved by KAMI. 

KAMI department uses cookies for the purpose of optimizing the online store and its functionality and thus making the visit as easy as possible for you. You can delete cookies from your computer at any time. We never store information that can identify you personally. 

If you have questions about our use of your personal information or if you wish to delete or change your personal information, please contact us at hello@kamidepartment.com